FAQ

Call us on 0116 239 3009 or email at info@lfephysio.co.uk

FAQ

Q. When are you open?

A. Please visit our clinic opening times page for full opening hours.

 

Q. Is there a waiting list for treatment?

A. No! We can usually see you within 24 - 48 hours, although evening appointments are busier. Sometimes same day appointments are available.

 

Q. How long are appointments?

A. First appointments take about 30-40 minutes and include a full assessment and treatment; follow up appointments take approximately 30 minutes. We also have rehabilitation equipment onsite and where appropriate we encourage our clients to use it after treatment, so allow a bit more time if you have it.

 

Q. Do I need referral from a doctor?

A. No! You can make an appointment without a referral from your doctor although some insurance companies may require a referral if you have private health cover. If you wish to pay for treatment through medical insurance we suggest you check with your company before starting treatment.

 

Q. I have private medical insurance - can I claim back the treatment costs?

A. Yes (but it may depend on your policy). You will need to check with your company in respect of their terms and conditions for claiming back the costs of treatment. Some will require you to see your GP first so it pays to check. You may also be liable to pay an excess (e.g. the first £50/£100 of the cost of your treatment). Amongst others we have agreements with BUPA, AXA/PPP and Aviva, which means we can sort out all the paper work and claiming on your behalf. We will need some important information when you first come, such as membership, authorisation and claim numbers, and any excess payable so bring anything relevant with you to your first appointment. In the unlikely event that we don't deal with your insurer, payment must be made directly after each treatment and we will provide you with a receipt so that you claim back your costs.

 

Q. What are your payment terms?

A. Payment is made after each treatment either by cheque, cash or debit or credit card. Currently the cost per Physiotherapy/Acupuncture session is £35.00

 

Q. What can I expect to happen on my first visit to see a Physiotherapist?

A. Once you’ve arrived at our Leicester based Clinic, you will be greeted by one of our therapists. If you are a new client we will ask you to fill out a consent form and a patient details form which gives the Physiotherapist essential background information. Your Physiotherapist will introduce themself, and lead you through into a treatment area. They will then take a detailed account of the history of your condition to develop a good understanding of your problem and how it is affecting your quality of life. They will conduct a physical examination, performing relevant clinical tests and observations, which will provide further information leading to an accurate diagnosis of your injury or condition. The physiotherapist will aim to give an easy to understand explanation of your disorder and propose a treatment plan, getting you started on the road to recovery! Treatment may typically involve a combination of soft tissue “release” techniques or massage, joint mobilisations or manipulation, exercise therapy (which may include stretches, individual muscle and core strengthening or Pilates-based exercises), biomechanical analysis and correction, acupuncture and of course advice/education for self-management. Please feel free to ask questions throughout this process. Exercises can be supplied as a printed programme or emailed to you.

 

Q. How many treatments will I need?

A. Every patient and condition is different and during your first assessment your physiotherapist will propose a treatment plan which will outline the number of expected treatment sessions required to alleviate your symptoms and resolve your condition. Your therapist will inform you should they feel that your injury/condition requires onward referral to a Specialist, and a supporting letter can be provided. Alternatively it may be that your condition can successfully be treated with advice and direction in self-management alone.

 

Q. Where can I park?

A. We have dedicated free parking directly outside and at the back of the clinic, with easy level access. Please see our Find Us page for more details of how to get here.

 

Q: What do I bring to my appointment?

A: Please bring your GP's details (name and address), something to get changed into as necessary to allow the therapist to access the part of the body requiring assessment, and any other information that you think is relevant, for example X-rays/MRI scan reports, letters from your GP/Consultants, medical reports etc.

 

Q: What is your Privacy Policy?

At Leicester Forest East Physiotherapy Clinic we are committed to ensuring the best standards of practice in all our activities. Visitors to our Clinic can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998.

 

Q: Will it hurt?

Some treatment can be uncomfortable but at no stage should you be unable to tolerate the level of discomfort. Your physiotherapist will give you clear guidelines on what to expect during and after treatment and what is a normal reaction. If you have any concerns then you should speak to your physiotherapist immediately.

 


 

Can I stop at any time?

 

Yes, you can stop your treatment at any time. However, we do recommend that you complete the planned treatment course as some effects are temporary and require repeated session to have a long term impact.

If you feel the treatment is not achieving the results you anticipate, discuss this with your physiotherapist as they may be able to offer alternatives treatment to achieve your desired results.

If you do stop treatment you are welcome to return to physiotherapy when this suits you. If this period is longer than 6 weeks the physiotherapist will need to complete a full review of your initial assessment before recommencing treatment.

 


 

Complaints

 

We take all concerns and complaints seriously and will make every effort to resolve them to your complete satisfaction. We also regularly review all feedback to continuously improve your experience with us.

We have answered a selection of concerns below. However you are always welcome to contact us on 0116 2393009 if you would like to speak to someone.

 


 

Physiotherapy is not helping me

 

If the treatment is not helping you then do discuss these concerns with your physiotherapist. Your therapist will want to discuss your progress with you throughout your treatment. In the event of severe injury or if you have suffered your symptoms for a long it may take longer to achieve the desired effect.
 


 

The physiotherapist cancelled my appointment at short notice

 

Unfortunately, very occasionally, an appointment may need to change but every effort will be made to rebook at a convenient time for you.

We are sorry if on these rare occasions you have been affected.

 


 

I do not want to pay a cancellation charge

 

A cancellation fee will be charged if you do not attend an appointment and fail to give notice of your non-attendance, or cancel an appointment with less than one full working days’ notice (excluding weekends). You are made aware of this fee when signing your Consent form.